Frequently Asked Questions


A: If you have questions or comments for our customer service department please fill out the contact form below. For order cancellations or changes, please call our customer service department directly at (+60)4 537 8987

Ordering and purchasing

A: Our website is designed for a seamless online shopping experience featuring category pages and an intuitive shopping cart. You can also place an order by calling us directly at (+60) 4 537 8987 and speaking with a representative or you can directly whatsapp us at (+60) 11 5554 1169.
A: To assist in your decorative hardware selection we have a sample policy in place that includes a merchandise credit for unused samples.
A: Our Trade Account program allows you to save your shopping cart for later use and more
A: All our items are currently discounted from the original listed price and there are additional discounts on select items on our special offers page. You can also sign up for our Good Tech Account program where members receive additional special offers.
A: Our Good Tech Account program allows you to save your orders for future reference.
A: We email you a confirmation of your order as soon as it is placed. Once your order has shipped we send another email with an invoice showing that your order has been billed to your credit card.
A: You may see multiple charges on your card if you added to your order after it was placed or if you have asked for an express shipping method. If you received multiple invoices your order shipped from multiple locations and will add up to the total of your original order.

Shipping and delivery

A: Shipment tracking processes vary per order, depending on item, carrier and stock status. Please call our customer service department at (+60) 4 537 8987 to speak with a representative directly about the tracking of your unique shipment status.
A: Generally, unless otherwise noted in the product description, we can send out your order within 2-3 days business days.
This is dependent on inventory and the number of orders in our queue at the time your order is placed. If you have a time-sensitive project or need expedited shipping, we recommend contacting us directly to confirm availability and work out a specific timeline.
A: Most items on our website ship from independent manufacturer locations and do not ship together, arriving at slightly different times. You can check your invoice to see if an item you haven't received yet is backordered.
A: Our shipping and handling prices vary based on your purchase total.
A: If you need to change the delivery address on an order you must contact our customer service department directly at (+60) 4 537 8987. The representative will determine if the order has already been shipped. If it has already been shipped. Additionally, if a package is undeliverable and returned you will be charged for the return shipping fees and shipping charges on the reshipment. Please check over your confirmation carefully to be sure all contact information was entered correctly. Please call immediately if any corrections are necessary.